Ramona Hood

President & CEO, FedEx Custom Critical

As an African American woman and mother of two daughters, I understand the importance of community empowerment and working together to uplift those in our communities.

Ramona Hood is president and CEO of FedEx Custom Critical, where she oversees the executive leadership team and is responsible for the performance and strategic direction of the company. 

Ramona brings more than 28 years of FedEx experience to her role, having most recently served as Vice President, Operations, Strategy and Planning. Ramona started her career at FedEx Custom Critical in 1991 in an entry-level position, and worked her way up to hold various executive leadership positions at FedEx Custom Critical and FedEx Supply Chain. Her career path evolved through many areas of the company, including Operations, Safety, Sourcing, Sales and Marketing. 

Additionally, in 2016, Ramona received the Crain’s Cleveland, Women of Note Award; SmartWomen, Honoree of the Progress Woman Award, and Woman of Influence from the Women in Trucking Association. Ramona was recognized in 2019 by the MEECO Leadership Institute with the International Thought Leader of Distinction Award. In 2020, Ramona was named a 2020 Woman of Distinction by the Girl Scouts of North East Ohio. Most recently, Ramona was recognized on the Crain’s Cleveland 2020 Power 150 list.

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